At Stone & Form, we celebrate the unique beauty of natural materials. Our basins are handcrafted from genuine Indonesian marble, and it is important for our customers to understand the inherent characteristics of this beautiful stone.
1. Variation is Expected
No two basins are the same. The product you receive will have unique veining, colour tones, patterns, and mineral deposits that differ from the images on our website. This is not a flaw; it is the guarantee of authenticity.
2. What to Expect
Natural stone can include:
• Veining: Lines and swirls of varying colour and thickness.
• Colour Variation: From light to dark tones within the same piece.
• Pits & Fissures: Small natural openings or lines in the stone surface. These are part of the stone's character and do not compromise its integrity.
• Mineral Deposits: Small spots or areas of concentrated colour.
3. Not Grounds for Return
By completing your purchase, you acknowledge and accept that these natural variations are a feature of the product. They are not considered defects and are not grounds for a return, refund, or warranty claim.
Thank you for choosing a product with soul, shaped by nature and by hand.
